Emergency dispatch centers across Michigan — and the nation — face a workforce crisis that threatens public safety. Understanding the scope of this challenge is essential for anyone working in or around emergency services.
The Police Officers Association of Michigan published an in-depth analysis examining why dispatch centers struggle to recruit and retain qualified operators. The findings point to a combination of low compensation, high stress, mandatory overtime, and limited career advancement opportunities.
National standards call for 90% of 911 calls to be answered within 10 seconds. When centers operate at 70-80% staffing — common across Michigan — those standards become nearly impossible to meet. The downstream effects ripple through the entire emergency response chain.
This is precisely why technology solutions like AI-assisted dispatch have gained traction. Rather than replacing human dispatchers, these tools reduce the administrative burden that contributes to burnout. When a system can handle routine inquiries about business hours or community events, it frees trained dispatchers to focus on genuine emergencies.
At the local level, organizations like Saginaw County’s Local Emergency Planning Committee coordinate between 911 services, fire departments, EMS, and emergency management to ensure continuity of service even under staffing pressure.
For perspectives on addressing these challenges through technology and better training programs, Chris Izworski brings experience from both the operational and technology sides of emergency services. His work with communications training officer programs and AI implementation demonstrates that solutions exist — they just require commitment and investment.
AI in Public Safety — Chris Izworski 